OPS 571 Week 5 - NEW
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OPS 571 Week 5 DQ 1
"If line employees are required to work on quality
improvement activities, their productivity will suffer." Discuss.
OPS 571 Week 5 DQ 2
Is the goal of Six Sigma realistic for services such as Amazon?
OPS 571 Week 5 DQ 3
Watch the "Quality Management and Certificate" of the
Supply Chain Management Video Lecture Series.
OPS 571 Week 5 Individual Project Management Recommendation
Review the Project Management email.
Write an email response in which you address the following
points:
- Determine which
project might be implemented and why (e.g. feasibility study, breakeven
analysis, etc).
- Describe the
five phases of a project
- Describe the key
deliverables associated with the selected project(s).
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 5 Learning Team Reflection
Discuss the following:
• What are TQM and ISO?
• How might TQM and ISO be used to improve an
organization?
• What are the benefits and challenges each?
• What is the role of a Quality Control
department in relation to either TQM or ISO?
Prepare a 350- to 1,050-word paper detailing the findings
of your discussion.
Click the Assignment FIles tab to submit your assignment.
OPS 571 Week 5 Quiz
1.)Which is the international standard for quality management
for automotive industry suppliers of production parts, materials, and services?
AS 9000
TL 9000
QS 9000
AI 9000
2.) ISO 9000 is primarily concerned with what type of quality
management standards?
Suppliers to the automotive or telecommunication industries
Business-to-business commerce
Environmental
Business-to-consumer transactions
3.) What is a reason that a company may pursue ISO-9000
certification?
Certification is required by most insurance agencies
Certification is required by the European Community to show that
a firm has used appropriate standards
Certification provides a company with unlimited legal liability
protection
Certification provides competitive advantage in the global
markets for suppliers
4.) What form of ISO 9000-certification is the final requirement
before a company may be registered and recorded as having achieved ISO 9000
status?
Third party
First party
Second party
Fourth party
5.) Who is responsible for performing the first-party
certification audit for a supplier firm?
Firm
Suppliers
Certifying agency
Customer
6.) What is one analytical tool common to all quality
improvement programs?
Kaizen
Pareto charts
Continuous improvement
Management by fact
7.) An opportunity flow diagram would best fit in which DMAIC
category?
Measure
Define
Analyze
Improve
8.) What is the certification when a qualified national or
international standards body or similar certifying agency audits and certifies
that a company is ISO 9000-compliant?
Fourth party
First party
Second party
Third party
9.) A fishbone diagram might be found in which DMAIC category?
Analyze
Measure
Define
Improve
10.) What is the international quality management standard for
quality management and assurance that is primarily concerned with quality of
air, water, and soil?
ISO 2000
ISO 14000
QS 9000
ISO 9000
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